Cart
Accepted Payment Options

Frequently Asked Questions

Here you will find answers to the most common questions we are asked by our customers.
If you do not find the answer to your question here, please contact customer service.
Contact us

Purchase

You should receive a confirmation for your purchase by e-mail shortly after completing it. If it has not arrived, please wait an hour or two and check your spam filter. If you at this point still have not received your confirmation, please contact our customer service at info@theteacentre.se.

Unfortunately purchases by phone are not available as we cannot receive payments by phone.

The right of withdrawal is valid for 14 days from the day you receive your delivery and only applicable for accessories and other products with 25% VAT (moms). It does not apply to foodstuff.

You can read more about our terms and conditions here.

After you have selected your products and continued to the checkout, we will ask for your information. Here, you should fill in the purchaser’s information, but underneath there is a box named “Ship to a different address?”. If you tick this box, you will be able to add a delivery address to which your order will be sent.

If you place your order before 8AM on a bank day, it is handled during the same day. Any orders placed after 8AM are handled the following working day.

Delivery

Delivery point – Sweden
Our Swedish customers can have packages sent to their nearest delivery point through DHL “Service Point” for a shipping fee of 59 SEK.

Home delivery – Sweden
For packages with a net weight of 1kg or more, we offer home delivery through the “DHL Paket” service for a shipping fee of 99 SEK.

Collect in store – Sweden
You are also welcome to collect your order in our shop on Hornsgatan 46, 118 21 Stockholm.

International shipments
We offer both home deliveries and shipments to delivery points worldwide. The shipping possibilities and fees vary depending on the country and area. When selecting your country in the checkout, your shipping options will be presented.

Within Sweden, shipping to a delivery point is 59 SEK.
Within Sweden, home delivery is 99 SEK.
Internationally, shipping costs vary depending on your country and area. Shipping costs are calculated and presented in the checkout.

You will receive an e-mail with a shipment tracking number when your package has been handled. You can click this number to track your shipment.

For Swedish customers, the package remains at the delivery point for 14 days before being sent back. For international customers, it is sent back from the delivery point after 7 days.

If you have selected home delivery (DHL Paket), you will be notified when your package is ready to be distributed. In this notification, you will be asked to choose a suitable time for delivery. If you are not at home at the selected time, the package will be left at your door. Please note that DHL cannot be held responsible for any lost packages that have not been personally received.

Under normal circumstances, we make shipments twice per week. Which weekday those shipments occur varies with seasons, public holidays and overall order volumes.

We always strive to deliver your purchases as promptly as possible. Our usual delivery time is an estimated 3-5 days, though this can at times be subject to change if we or our logistic partners have extraordinarily demanding schedules. Should your delivery be delayed without us having notified you of longer delivery times, please reach out to our customer service at info@theteacentre.se.

Payments

1.In the upper right corner of the website, you will find a basket icon that you can click to see an overview of your basket. Here you can add or remove articles.

2.Click the green button at the bottom of the overview that says “To Checkout” to move on to our checkout.

3.This is where your payment begins. Start by filling in your personal information for the order in the designated fields. Fields with a red star are mandatory and must be filled in for the payment to continue.

4.Please note that the country you choose in this step determines the currency that will be used in the checkout and that you will be charged in.

5.Just below the bottom field, there is a box named “Ship to a different address?” If you are shopping for someone else or want to send your order as a gift to someone other than yourself, tick this box to get a new set of fields on the page. These fields look the same as the original ones but indicate an alternative delivery address.

6.Fill in these fields if you want your order to be sent to an alternative address. If, however, the billing address and delivery address are the same, please do not tick the “Ship to a different address?” box.

7.Further down the page, you will find your delivery options. These vary depending on your country and/or region. You can find the various delivery options here.

8.To be able to move on to the payment, you must first agree to our terms and conditions. You can view these by clicking the “terms and conditions” link.

9.Move on by clicking the “Continue to payment” button.

10.The checkout will now be updated, and you will be taken to the payment. Here you will be asked to fill in your name, card number, expiry date, and CVC code.

11.Please click “Pay” to confirm the payment.

12.The page will reload and show an animated teakettle and cup. Please do not try to refresh or leave this page, but rather wait until the page has loaded and your purchase confirmation appears.

13.Your payment is now completed. We will reach out to you by e-mail when we begin preparing your order.

We do not currently offer invoice payments.

We accept most debit and credit cards from the major card issuers, such as Mastercard, Visa and American Express.

When you confirm the payment in the checkout, our payment service provider conducts a so called “authentication” of the card credentials you provided. If everything is in order, your purchase amount will immediately be reserved on the account connected to your card.
Once your order has been packed and sent, the money will be withdrawn from your account.

Post purchase

Please reach out to our customer service at info@theteacentre.se and we will assist you. In the event that something is missing, we can either send you the missing products or reimburse you for them.

Please reach out to our customer service at info@theteacentre.se and we will assist you. Please send us a photo of the damaged goods and one of the packaging in which they came. Should you need to lodge a claim regarding damaged packages, please do so within 7 days from receiving the delivery.

The right of withdrawal does not apply to foodstuffs such as teas, as these cannot be resold. You do, however, have the right of withdrawal for accessories and other products that are not foods or beverages.